Bharat Sanchar Nigam Limited (BSNL) is committed to protecting the privacy of users of the BSNL Selfcare New mobile application ("Application"). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Application.
By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.
The Application may collect the following information:
• Mobile number for user authentication.
• Customer account and service details.
• Device information such as device model, operating system, and application version.
• Network information required for providing application services.
• Recharge and payment transaction details.
• Diagnostic and crash information for improving application performance.
We use your information to:
• Authenticate users.
• Provide telecom self-care services.
• Process recharge and bill payments.
• Respond to customer requests.
• Improve application performance and user experience.
• Ensure application security and prevent misuse.
The Application provides a Broadband Speed Test feature.
The application accesses device and network information only for the purpose of measuring network performance and displaying speed test results. This information is used solely for this purpose and is not used for advertising or marketing.
BSNL does not sell or rent your personal information.
Information may be shared only:
• With authorized service providers for delivering application services.
• With payment gateway partners for processing transactions.
• When required by applicable law or regulatory authorities.
BSNL implements reasonable administrative, technical, and organizational measures to protect user information against unauthorized access, disclosure, alteration, or destruction.
Information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce applicable agreements.
The Application is not intended for children under the age of 18 years. We do not knowingly collect personal information from children.
BSNL may update this Privacy Policy from time to time. Any changes will be published within the Application or on the official website.
For any questions regarding this Privacy Policy, please contact:
Bharat Sanchar Nigam Limited (BSNL)
O/O PGM DEVELOPMENT, BSNL Exchange Ameerpet, BSNL Ameerpet, HYDERABAD, Telangana 500018, India
Email: bsnlselfcare.rma@gmail.com